Unworn, unwashed merchandise in its original condition may be exchanged for store credit within 7 days of receipt of your order. Please note that all sale items are final sale, no exchanges.
When exchanging merchandise the customer must pay for all shipping costs associated with the exchange. Customer will receive notice via e-mail of their credit with inlieu.nyc. Returns for exchange or replacement to inlieu.nyc must be accompanied by:
-customer's email address, phone number, and shipping address
Merchandise damaged in shipment may not be exchanged, but will be replaced. We will happily reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.
All shipments must be insured for the full value of the contents. inlieu.nyc is not responsible for uninsured packages.